ITIL Foundation Training in IT Service Management (inc.Certification Exam) (3 Day)

ITIL Foundation Training in IT Service Management (inc.Certification Exam) (3 Day)

Overview:

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.

Course Content

Unit 1: Service Management as a Practic

Unit 2: The Service Lifecycle

Unit 3: Generic Concepts and Definitions

Unit 4: Key Principles and Models

Unit 5: Processes

Unit 6: Functions

Unit 7: Roles

Unit 8: Technology and Architecture

Unit 9: ITIL Qualification Scheme

Unit 10: Mock Exam

Learning Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)

Course Duration & Exam

Three (3) days – includes lecture, exam preparation and exam.

Exam Duration: 60 minutes.

Exam Language: English

Exam passing score: 28/40 or 70%

Accreditation

Openfintech has ATO affiliate services for training given by Educore which is an authorized training organization for ITIL, Management Systems and Six Sigma by PeopleCert Group. Educore is approved as Accredited Courseware Provider, Accredited Training Organization and Accredited Exam Center by People Cert Group for ITIL, Management Systems and Six Sigma. Educore provides training programs for Foundation, Expert, Auditor, Lead Auditor, Consultant,  Lead Consultant certifications internationally.

Educore organizes training programs and related exams in its branches in Istanbul, Ankara, Londra, California. Also provides ATO affiliate services for training partners to other countries.